Refund policy

Last Updated: August 12, 2026

At Rank Digital, we strive to provide high-quality digital services and ensure customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested for services purchased from us.

Nature of Our Services

Rank Digital provides digital services, which may include digital marketing, web design and development, UI/UX design, software solutions, IT services, consulting, branding, and other technology-related services.

Due to the nature of digital and customized services, refund eligibility may vary depending on the stage of the project and the work already completed.

Refund Eligibility

Clients may request a refund under the following conditions:

The project has not yet started.
No significant work, research, strategy, design, development, or consultation has been delivered.
The refund request is submitted within 14 days of payment, where applicable.

If work has already commenced, refunds may be partial and will be determined based on the amount of work completed, resources used, and project expenses incurred.

Partial Refunds

Where a refund is approved after project work has started, Rank Digital may issue a partial refund. The refund amount may reflect deductions for:

Consultation and planning time.
Design, development, or marketing work already completed.
Third-party services, software licenses, advertising expenses, or other project-related costs.
Administrative and processing fees.

Refund percentages are determined on a case-by-case basis and are not guaranteed.

Non-Refundable Services

The following are generally non-refundable once work has begun or deliverables have been provided:

Completed design work.
Website or software development work already delivered.
Digital marketing campaigns already launched.
SEO, advertising, or promotional expenses already incurred.
Consultation services already provided.
Custom digital products or solutions created specifically for a client.

How to Request a Refund

To request a refund, please contact our support team with your project details and payment information:

Email: contact@rank-digital.com

We will review your request and respond within a reasonable timeframe.

Refund Processing Time

If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on banks, payment providers, and financial institutions.

Limitation of Liability

Rank Digital's total liability relating to refunds shall not exceed the amount paid by the client for the specific service in question, except where otherwise required by applicable law.

Changes to This Policy

Rank Digital reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with an updated Last Updated date.

Contact Us

If you have any questions regarding this Refund Policy, please contact us: